Refund Policy

Digital Content Nature

At QS Exams, we specialize in digital mock tests and computer-based assessment simulations. Due to the digital nature of our products, once a student gains access to the test content, the intellectual property is considered consumed. Therefore, we maintain a standard **No-Refund Policy** on all successful subscriptions.

Exceptions for Refunds

We only process refund requests under the following specific circumstances:

• Double Payment: If you were charged twice for the same transaction due to a technical error.
• Technical Failure: If our platform prevents access to purchased content for more than 48 hours due to internal server errors (excluding user internet issues).
• Unauthorized Access: Cases where a transaction was made without the cardholder's consent and reported within 24 hours.

Refund Process & Timeline

If your case meets the eligibility criteria mentioned above:

• The refund will be processed back to the original payment source (Bank Account, UPI, or Card).
• Standard processing time is 5 to 7 business days.
• A confirmation email will be sent to your registered email ID once the refund is initiated.

Cancellation Policy

Subscriptions can be canceled at any time; however, the cancellation will take effect at the end of the current billing cycle. No partial refunds are provided for early cancellations of monthly or yearly plans.